Game director Aaron Keller recently addressed the community regarding the comeback of loot boxes in Overwatch 2, stating that the primary motivation was to improve the game's reward system. Previously a controversial feature, loot boxes were removed with the initial launch of Overwatch 2. However, they are now making a return, although with key changes.

Unlike the original implementation, these new loot boxes will not be available for purchase.  Players can earn them through various avenues such as the free and premium battle passes, completing weekly missions, and participating in special events.  This approach aims to provide more opportunities for players to acquire cosmetic items without direct monetary investment.

The reintroduction of loot boxes has sparked discussion among Overwatch 2 players, with many debating the merits of this change.  Keller explained in an interview that the development team felt the game wasn't sufficiently rewarding, particularly for free-to-play users.  The return of loot boxes is intended to address this concern and ensure that players feel valued for their time invested in the game.

Keller emphasized that the loot box system in Overwatch 2 operates differently than its predecessor.  A significant portion of cosmetic items will be available through these boxes, including many that are also offered in the in-game store. The items within the loot boxes will be from the previous season, ensuring that the store maintains its appeal for players seeking the latest cosmetics.  Importantly, these loot boxes will not be purchasable; they function solely as a reward mechanism.

Beyond loot boxes, Overwatch 2 has other exciting updates on the horizon.  A new Stadium mode has been unveiled, and two new heroes are slated for release this year, starting with the Danish DPS hero, Freja, in Season 16.  Additional features include a map voting system and hero banning, giving players greater control over their gameplay experience. A new perk system, granting players equippable abilities, has also been announced, promising to add further depth and strategic options.